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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Thijmen Samayoa

August 25, 2025

5  out of  5
rating by Thijmen Samayoa
"I love all of the Nicole's and one Jason as state farm"
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Desiree Streeter

August 25, 2025

5  out of  5
rating by Desiree Streeter
"I've been with Jason Hertel - State Farm Ins in Madras, OR for 6 years. They've been the best insurance company that I've ever worked with. Everyone in the office have been so friendly & kind to work with and very responsive to your calls and questions. I truly do believe that they care about you and your situation from several personal experiences I've had with them, with the most recent one being a phone call. It was a very hard and troubling phone call for me asking why rates go up when I've never had a ticket or accident, and letting them know on my small fixed Social Security income I no longer could afford the insurance, and I have to search for a lower rate elsewhere. That thought really saddened me because I truly do like that office. Then Austin asked me if I'd like them to reevaluate my policy and rate. I never heard of that before, and said sure. So he had me sign a paper with my consent to have that done. The result totally shocked me. They brought my rate down $180. That was one of those moments you think, "Thats Too Good To Be True", but it was true and totally made my day. I was so happy I didn't have to find and leave this company for another. That rate decrease brought me pretty close to what it was when I first joined their office 6 years ago. They also offer a Medicare Medical Supplement Ins. that eventually I'd like to get, but just couldn't afford at the moment. I don't know if they carry other medical insurance, but it never hurts to ask. Overall, I think they are a great office with a Wonderful and Caring Team, and I would highly recommend them! Thank you Jason Hertel - State Farm Insurance! I greatly appreciate your service and all you've done for me!"
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Clarence Easterling

August 15, 2025

4  out of  5
rating by Clarence Easterling
"It took less than 15 minutes to switch insurance on different vehicles"
We responded:
"Thanks for doing business with us Clarence! "
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Gustavo Sierra

August 8, 2025

5  out of  5
rating by Gustavo Sierra
"Shayla help me out very knowledgeable and super helpful would recommend her for all your insurance needs"
We responded:
"Thanks for the review Gustavo! Shayla is a great asset to our team here at State Farm Madras! "
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Maria Diaz

July 28, 2025

5  out of  5
rating by Maria Diaz
"For me the best insurance love my insurance"
We responded:
"Thank you Maria! We appreciate you! "
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Central Oregon Ranch Services

July 25, 2025

5  out of  5
rating by Central Oregon Ranch Services
"Great service, friendly and helpful staff."
We responded:
"Thank you for the review! We aim to please :-) "
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Randy Roberts

July 25, 2025

5  out of  5
rating by Randy Roberts
"Good choice for insurance needs"
We responded:
"Thank you Randy - we appreciate that. "
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Kim Aksamit

July 24, 2025

4  out of  5
rating by Kim Aksamit
"Nice people"
We responded:
"Thank you Kim! "
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Amanda Davis

July 23, 2025

5  out of  5
rating by Amanda Davis
"Always so helpful and clear on all aspects of my policies! Been with the same branch since I was 15!"
We responded:
"Thanks for the review Amanda! We greatly appreciate your business and loyalty. "
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Dwight Roofe

July 23, 2025

5  out of  5
rating by Dwight Roofe
"Good insurance agent"
We responded:
"Thanks Dwight! We appreciate the vote of confidence :-) "
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Evan Johnson

July 23, 2025

5  out of  5
rating by Evan Johnson
"Riley was very professional and friendly during our conversation discussing policies and what would work best for me. Looking forward to continued business in the future."
We responded:
"Thanks for the review Evan! Riley is a great agent! Helping you protect what's most important to you, at a price you can afford, is a job we take seriously :-) "
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Lisa Johnson

July 22, 2025

5  out of  5
rating by Lisa Johnson
"Terrific team here! Super friendly and helpful, would recommend for any and all insurance needs."
We responded:
"Thanks for taking the time to review our business Lisa, that is exactly how we want our customers to feel :-) We greatly appreciate your business. Enjoy the rest of your summer! "
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Hailee Stites

July 22, 2025

5  out of  5
rating by Hailee Stites
"Very helpful when we needed to file a claim for our truck getting hit in our driveway while we were gone. Very friendly and did everything they could to help us out! ☺️"
We responded:
"Thank you Hailee! Glad we could help make the claim filing process as smooth as possible. We are here to help you with anything we can. We appreciate your business. "
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Misael Rubio

July 21, 2025

5  out of  5
rating by Misael Rubio
"really good insurance company. i really feel like a value costumer. always making sure everything is good with my claim!!"
We responded:
"Thank you for the review Misael! We do value you and your business so glad it comes through in our service. Thanks for the opportunity! "
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Jeanieo Jenks

June 30, 2025

5  out of  5
rating by Jeanieo Jenks
"Quick resolve for my parking lot bumper bash. Thanks to Agent Riley for thorough excellent service."
We responded:
"Glad to hear the claim went smooth Jeanieo! Riley is fantastic and part of a great team of agents here at State Farm Madras. Thanks for recognizing her efforts - we appreciate the review and your business. "
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jonathan gomez

June 23, 2025

5  out of  5
rating by jonathan gomez
"State Farm did a really good job helping me out with my claim. My agent and other employees as well were really kind and understanding of my situation thanks a lot I really appreciate the help!!!!"
We responded:
"Thanks for the review, Jonathon - much appreciated! Glad we were able to help on your claim. Have a great summer! "
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Cameron Rodriguez

June 11, 2025

5  out of  5
rating by Cameron Rodriguez
"Great place I’ve had State Farm for year and they have always taken care of me with any I need insurance for"
We responded:
"We appreciate you taking the time to recognize State Farm Madras, Cameron. Thanks for giving us the opportunity to take care of your insurance needs. Customer Service is a big deal! Have a great summer! "
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Kellie Lewis

May 9, 2025

5  out of  5
rating by Kellie Lewis
"State Farm Madras is amazing to work with! Super fast, responsive, and very kind people!"
We responded:
"Thank you Kellie! We appreciate you taking time to leave us a review! Thanks for giving the State Farm Madras team an opportunity to serve you! "
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Philip Wilson

May 3, 2025

5  out of  5
rating by Philip Wilson
"I'm continually amazed by the level of service I get from Jason Hertol State Farm. Definitely a cut above the rest!"
We responded:
"Thank you for the compliment Phillip! We really appreciate the review. Glad you are enjoying the service we provide, we have such a great team. Thanks for your business! "
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Katherine Poland

April 25, 2025

5  out of  5
rating by Katherine Poland
"The staff is always friendly and ready to help!"
We responded:
"Thanks so much Katherine! We have a great team here at Madras State Farm. Sure appreciate your business. Have a great Summer. "
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Jake Strode

March 13, 2025

5  out of  5
rating by Jake Strode
"I been with State Farm several years, very nice people, very helpful, I recently had a claim and Riley Simmons was so nice and would fallow up with me helping me every step of the way, explaining stuff I didn’t know and just a amazing person. All the people in Jason hertel’s office is so wonderful, very family feeling and it’s the only insurance i will ever have. Very grateful to have such great people helping with anything if I should ever have anything happen. Very nice feeling.."
We responded:
"Thank you Jake! We really appreciate your acknowledgement of our Teams service. We have a great crew that really cares about helping our clients. Riley is a fantastic agent and very dedicated. Thanks again, we appreciate you! "
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Rachael (Red High Queen)

March 9, 2025

1  out of  5
rating by Rachael (Red High Queen)
"If you want your insurance to price to climb every freakin 2 months go with State Farm. I have no accidents. I have no claims and yet every other month.I have to pay seventy dollars plus more a month on two trucks a quad and a house. Does anybody else remember when you used to be a good driver? Your insurance will go down. Now when I ask why my insurance is going up. I am paying for other drivers that have no insurance and houses that are burning in California. Neither of these things should be on my insurance bill."
We responded:
"I sincerely apologize for your frustration Rachael. Please let me know a good time to visit and I would be happy to address your concerns, including a review of your rate activity and claim history. We do appreciate your business and understand insurance costs can be very frustrating. Thank you. "
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Glenn Thacker

March 5, 2025

5  out of  5
rating by Glenn Thacker
"After my accident in December the insurance carrier for the man that collided with me used several stall tactics. and after two months of this I asked my state farm team for help — Jason Hertel’s team took over and with the help of an awesome claims department they had most problems solved in a few days. i couldn’t have been happier!! Thanks again"
We responded:
"Thanks for the great review Glenn! Our State Farm Insurance Madras Team is always happy to help! We are super fortunate to represent State Farm. I've always felt that having a team of agents who really care about our customers, and their experience, can be a game changer. So glad we could make a difference. "
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Sara Pina

January 18, 2025

5  out of  5
rating by Sara Pina
"Thank you State Farm. Everyone in office or on the phone are always so kind and helpful they ressolve matters as soon as possible. 😊"
We responded:
"Thank you for giving us the opportunity Sara! We enjoy working with you. "
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maureen meade

January 16, 2025

5  out of  5
rating by maureen meade
"Nicole was very professional and a cheerful and very knowledgeable agent ! She assisted me with a new homeowners policy in a timely fashion … thank you !"
We responded:
"Thank you for taking a minute to recognize Nichole, Maureen. She is a fantastic agent, and we are so lucky to have her as part of our team. She has been taking great care of customers going on 11 years now! We appreciate your business. "