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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Angie finley Finley

December 23, 2025

5  out of  5
rating by Angie finley Finley
"So promt and friendly. Great customer service."
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jsalcido316

December 22, 2025

5  out of  5
rating by jsalcido316
"I'm writing this 5 star review because of the great customer service I received from Nichole. She was kind, patient, and didn't try to pressure me into paying for anything that I didn't want. I highly recommend going through her for your insurance needs."
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Bubby Tate

December 18, 2025

5  out of  5
rating by Bubby Tate
"Always amazing service! Thanks guys"
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Rebecca Davies

December 18, 2025

5  out of  5
rating by Rebecca Davies
"My State Farm office is like my second home - they have always been there for me no matter the day or time, always there to make life easier and smooth out problematic situations. State Farm reps are worth their weight in gold and they strive to save me money every month! Thanks, State Farm!"
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Richard Speer (mrdanngly)

December 17, 2025

4  out of  5
rating by Richard Speer (mrdanngly)
"I've been with State Farm for years, and I've never had any issues with them."
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Michelle

December 17, 2025

5  out of  5
rating by Michelle
"State Farm has been wonderful very understanding and helpful with great rates."
We responded:
"Thanks for taking the time to leave us a review Michelle! Hope you have a great Christmas and New Year! Thanks so much for your business. "
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Eugene Larkin

December 16, 2025

5  out of  5
rating by Eugene Larkin
"I love how helpful and professional your agency and staff are it makes life a lot easier. Thanks for all you do, Merry Christmas and Happy New Year."
We responded:
"Thank you for the great review and kind words Eugene! We are so blessed to have such a great group of agents in our office. We appreciate your business over all the years. Merry Christmas and Happy New Year to you as well - hope you have a great one. "
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Madeline Olsen

December 15, 2025

5  out of  5
rating by Madeline Olsen
"Shayla was excellent to work with, very prompt and professional. Wonderful customer service all around! Jason Hertle with State Farm is who I will always use for my insurance needs"
We responded:
"Thanks for the great review Madeline! We have a great team of agents here in Madras. :-) I appreciate you taking a moment to recognize Shayla's great service. Thanks so much for your business. Merry Christmas. "
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Victoria Parsons

December 5, 2025

5  out of  5
rating by Victoria Parsons
"I had a hard time paying my bill but they were very accommodating and looked up some options to help me out."
We responded:
"Thanks for the 5-Star review Victoria! We appreciate your business and enjoy working with you. Hope you have a great Christmas. "
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Amber Hill

December 1, 2025

2  out of  5
rating by Amber Hill
"Getting greedy, jacking up people's bill during the holidays to suit there personal agent needs. Every 6 months they keep raising my insurance rates and when asked why, it's because parts for my older cars are expensive she said. I told her, I have liability, you don't pay for parts if I get in a wreck, you just pay for my tow. So then she proceeded to say well it's because of other people... I interrupted n told her I'm not responsible for other people, just myself. I should not have to pay for other people's mistakes.when I was told to Stay away from Madras Farmers Insurance, I should have listen to them."
We responded:
"I'm very sorry for the frustration. I know rate activity can be very difficult, especially around Christmas. Rest assured agents have no control over rates. We will however look for ways to help save you money. I left a message and am happy to visit in person or over the phone about your frustration. Again, I apologize. We do appreciate your business. "
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Stephen McElroy

November 21, 2025

5  out of  5
rating by Stephen McElroy
"Nothing but great experiences working with Jason and his staff."
We responded:
"Thanks for the great review Stephen! We are so blessed to have such a great team! Super thankful. We appreciate your business! "
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Steffanie Wright

November 4, 2025

5  out of  5
rating by Steffanie Wright
"I have had State Farm insurance for years and have consistently worked with various members of Jason's team here in Madras. Every visit to their offices is met with a warm greeting and prompt assistance. Recently, I spoke with Shayla, who was exceptionally friendly, professional, and truly a pleasure to work with, especially given my concerns about my car insurance. I am grateful for their outstanding customer service and proud to remain a loyal customer."
We responded:
"We really appreciate the review and kind words Steffanie! Thank you for recognizing our efforts and also the many years of loyalty to State Farm and our office. Super thankful. "
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Richard P

October 28, 2025

5  out of  5
rating by Richard P
"Professional and knowledgeable and clearly understood exactly what I was wanting."
We responded:
"Thank you for your feedback, Richard! We’re so glad to hear that your experience met your expectations and that our team was able to deliver exactly what you needed. Thanks so much for the opportunity. "
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Shawn

October 28, 2025

5  out of  5
rating by Shawn
"Mike was super helpful and knowledgeable in getting our life insurance needs met. I highly recommend him and the Jason Hertel State Farm team!"
We responded:
"Thanks for the review Shawn! "
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Jessica Alonso

October 23, 2025

5  out of  5
rating by Jessica Alonso
"staff was super friendly and helpful ."
We responded:
"Thank you Jessica! "
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Kevin Fuqua

October 20, 2025

5  out of  5
rating by Kevin Fuqua
"Always helpful when the app isn’t working and they are wonderful to work with"
We responded:
"Thanks Kevin! We appreciate the review and your business. "
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Candice Dicintio

October 14, 2025

5  out of  5
rating by Candice Dicintio
"I’ve had State Farm insurance for the past 7 years and have worked with this office the entire time. The team is always responsive, professional, and genuinely cares about their clients. Shayla has been wonderful to work with, knowledgeable, and always willing to go the extra mile. I highly recommend this office for anyone looking for dependable service and peace of mind."
We responded:
"Thanks for the very nice review Candice! Our work ethic and "give a rip" mentality sets us apart from many and we appreciate you taking the time to recognize us :-) "
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Ecca Nado

October 10, 2025

5  out of  5
rating by Ecca Nado
"Absolutely love Jason's team!! They always take good care of us and answer my questions!"
We responded:
"Thank you Rebecca! I am so blessed with a great group of agents to work with. Thanks for taking the time to give us a review. "
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Jenifer Johnson

October 2, 2025

5  out of  5
rating by Jenifer Johnson
"I’ve had such a great experience with Jason and his team! They are always professional, friendly, and patient with all my questions. I really appreciate how they take the time to explain things clearly and make sure I understand my options. I feel well taken care of and confident that my insurance needs are in good hands. Highly recommend this office to anyone looking for dependable service and people who truly care."
We responded:
"Thanks for the great review Jenifer! We appreciate your time and the opportunity to work with you. "
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JeTaime Flores

October 1, 2025

5  out of  5
rating by JeTaime Flores
"Shayla and Nicole are both amazing Laura and helped so much today."
We responded:
"Thank you JeTaime! We have a great team of agents here at State Farm Madras. Thanks again for recognizing Nichole and Shayla's efforts! And thanks for the opportunity to serve you. "
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Melba Cortez

October 1, 2025

5  out of  5
rating by Melba Cortez
"Everytime i called for something related to my Insurance the Staff/Agents are always friendly and accomodating. They helped in anyway they can. Thank you all for the excellent service"
We responded:
"Great to hear about your experience Melba. We are thankful you took the time to leave us a review. We appreciate your business. "
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JakeNJulie Suppah

September 11, 2025

5  out of  5
rating by JakeNJulie Suppah
"EXCELLENT CUSTOMER SERVICE⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Jake and Julie! We take a lot of pride in our service so greatly appreciate the compliment, and your business. We enjoy working with you. "
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Neil McDaniel

September 10, 2025

5  out of  5
rating by Neil McDaniel
"We’ve been happy here for years."
We responded:
"Thanks so much for taking the time to leave us a review Neil. We greatly appreciate your business. "
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J J

August 28, 2025

5  out of  5
rating by J J
"Exceptional office staff. Always professional and helpful and kind. Would recommend. They insure all my things, car, truck, house, personal liability!"
We responded:
"Thanks for the great review JJ! We appreciate your business, vote of confidence, and recommendation. It means a lot. "
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Thijmen Samayoa

August 25, 2025

5  out of  5
rating by Thijmen Samayoa
"I love all of the Nicole's and one Jason as state farm"
We responded:
"Ha! Thank you Thijmen. Nicole is a fantastic agent! We are so thankful to have her on our team. Thanks for your loyalty and continued business. "