State Farm® Insurance Agent Jason Hertel
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kellie Lewis
May 9, 2025
5
out of
5
rating by Kellie Lewis
"State Farm Madras is amazing to work with! Super fast, responsive, and very kind people!"
We responded:
"Thank you Kellie! We appreciate you taking time to leave us a review! Thanks for giving the State Farm Madras team an opportunity to serve you! "
Philip Wilson
May 3, 2025
5
out of
5
rating by Philip Wilson
"I'm continually amazed by the level of service I get from Jason Hertol State Farm. Definitely a cut above the rest!"
We responded:
"Thank you for the compliment Phillip! We really appreciate the review. Glad you are enjoying the service we provide, we have such a great team. Thanks for your business! "
Katherine Poland
April 25, 2025
5
out of
5
rating by Katherine Poland
"The staff is always friendly and ready to help!"
We responded:
"Thanks so much Katherine! We have a great team here at Madras State Farm. Sure appreciate your business. Have a great Summer. "
Jake Strode
March 13, 2025
5
out of
5
rating by Jake Strode
"I been with State Farm several years, very nice people, very helpful, I recently had a claim and Riley Simmons was so nice and would fallow up with me helping me every step of the way, explaining stuff I didn’t know and just a amazing person. All the people in Jason hertel’s office is so wonderful, very family feeling and it’s the only insurance i will ever have. Very grateful to have such great people helping with anything if I should ever have anything happen. Very nice feeling.."
We responded:
"Thank you Jake! We really appreciate your acknowledgement of our Teams service. We have a great crew that really cares about helping our clients. Riley is a fantastic agent and very dedicated. Thanks again, we appreciate you! "
Rachael (Red High Queen)
March 9, 2025
1
out of
5
rating by Rachael (Red High Queen)
"If you want your insurance to price to climb every freakin 2 months go with State Farm. I have no accidents. I have no claims and yet every other month.I have to pay seventy dollars plus more a month on two trucks a quad and a house. Does anybody else remember when you used to be a good driver? Your insurance will go down. Now when I ask why my insurance is going up. I am paying for other drivers that have no insurance and houses that are burning in California. Neither of these things should be on my insurance bill."
We responded:
"I sincerely apologize for your frustration Rachael. Please let me know a good time to visit and I would be happy to address your concerns, including a review of your rate activity and claim history. We do appreciate your business and understand insurance costs can be very frustrating. Thank you. "
Glenn Thacker
March 5, 2025
5
out of
5
rating by Glenn Thacker
"After my accident in December the insurance carrier for the man that collided with me used several stall tactics. and after two months of this I asked my state farm team for help — Jason Hertel’s team took over and with the help of an awesome claims department they had most problems solved in a few days. i couldn’t have been happier!! Thanks again"
We responded:
"Thanks for the great review Glenn! Our State Farm Insurance Madras Team is always happy to help! We are super fortunate to represent State Farm. I've always felt that having a team of agents who really care about our customers, and their experience, can be a game changer. So glad we could make a difference. "
Sara Pina
January 18, 2025
5
out of
5
rating by Sara Pina
"Thank you State Farm. Everyone in office or on the phone are always so kind and helpful they ressolve matters as soon as possible. 😊"
We responded:
"Thank you for giving us the opportunity Sara! We enjoy working with you. "
maureen meade
January 16, 2025
5
out of
5
rating by maureen meade
"Nicole was very professional and a cheerful and very knowledgeable agent ! She assisted me with a new homeowners policy in a timely fashion … thank you !"
We responded:
"Thank you for taking a minute to recognize Nichole, Maureen. She is a fantastic agent, and we are so lucky to have her as part of our team. She has been taking great care of customers going on 11 years now! We appreciate your business. "
Nicholas Vergotis
January 10, 2025
5
out of
5
rating by Nicholas Vergotis
"Insurance in madras? Look no further! this wonderful madras team at State farm helped me get out of a HORRID monthly rate and placed me at a full coverage amount that was affordable. The epidemy of what good insurance companies do."
We responded:
"Thanks for the review Nick! We appreciate the opportunity to serve you! Have a great 2025! "
Melody Gallegos
January 7, 2025
5
out of
5
rating by Melody Gallegos
"Everyone is really nice and helpful. That says slot!"
We responded:
"Thank you for taking a few minutes out of your busy schedule to let us know how we are doing Melody. We appreciate you. "
Skye Shepherd
December 26, 2024
5
out of
5
rating by Skye Shepherd
"Great service really feels like they care about you"
We responded:
"Thanks for the review Skye! You hit the nail on the head, we really do care about our clients and will always put your interests first. Our "give a rip" factor is very high :-) Hope you have a great 2025! "
Misty Cox
December 20, 2024
5
out of
5
rating by Misty Cox
"I love Jason Hertel State Farm in Madras! We have been with them for over 10 years now and it is who we trust. Jason's team is amazing! They are always quick to help me when needed and they are the friendliest and most professional. Jason is always generous to offer donations to our local charities and youth programs, something that really matters in small town living. They just get it! I simply can not recommend them enough for all your insurance needs!"
We responded:
"Thank you so much Misty! We appreciate you and your family. I can't emphasize enough how much your review means to us. We work hard for our customers and community in so many different ways. We don't do it for recognition, but it does feel good when our efforts are recognized. Thanks again, Merry Christmas! "
Kevin Simmons
December 10, 2024
5
out of
5
rating by Kevin Simmons
"Such a friendly and helpful office! They made everything so easy"
We responded:
"Thanks for the great review Kevin! We greatly appreciate your business, and the opportunity to help you with your insurance needs. "
Mia Spino
November 12, 2024
5
out of
5
rating by Mia Spino
"Great friendly service in the office always helpful with any situation ☺️💯"
We responded:
"Thank you Mia! We appreciate your support. This is what we strive for in our Madras State Farm Agency - Jason Hertel "
Dana Stevens
October 10, 2024
5
out of
5
rating by Dana Stevens
"The office staff, especially Riley, are quick in their communications and are eager to help!"
We responded:
"Thanks for taking the time to leave us a review Dana! Our State Farm Madras Team cares a lot about taking great care of our customers! Yes, Riley is outstanding, and we are so fortunate to have her on our team. "
Gary Hertel
September 5, 2024
5
out of
5
rating by Gary Hertel
"The best agent I have ever dealt with--on top of that, he's my son :) Love his new office!"
We responded:
"Thank you! I had a great teacher! :-) Super thankful for an awesome team of agents in my office. "
mrfredcoletta
August 20, 2024
5
out of
5
rating by mrfredcoletta
"Great agency. People in this office do what they say they will! No excuses. Nicole was especially helpful."
We responded:
"Thank you Fred! We have a great Team here in Madras and Nichole is a top-notch agent. We appreciate you! "
Tony
August 14, 2024
5
out of
5
rating by Tony
"Very pleasant experience working with this team, Austyn was very kind, knowledgeable and responsive, he made sure I got the best possible value for my coverage."
We responded:
"Thank you Tony! Austyn is a super helpful customer focused agent, like the rest of our team. We strive to provide a great experience for our customers and our "give a rip" factor is very high. Thanks again for taking the time to recognize our efforts. We appreciate the opportunity. "
Alaina Olson
August 6, 2024
5
out of
5
rating by Alaina Olson
"We switched to Jason hertels insurance office back in 2021 and they’re the kindest company to work with. Nicole is our agent that we usually work with and she is incredibly kind. We had just had our baby boy when we started at State Farm and Nicole would go out of her way to consider phoning me at times she thought the baby would be sleeping and now years later whenever we talk she will always bring up our boy and ask how he’s doing. I’ve also spoke with Melinda and Austin a few times and they’re as equally pleasant as Nicole. We always tell everyone if you're looking for insurance in madras go to this State Farm first and you won’t have to look again."
We responded:
"Thank you Alaina! So nice of you to recognize our efforts to provide great personalized service. Our State Farm Madras team is tough to beat. Nichole, Melinda, and Austyn are fantastic and bring over 35 years of experience between them. We have a few more great team members as well if you can't get ahold of one of them. :-) Leaving us a great review and referring folks to our office are some of the greatest compliments we can get. So, thanks again! "
Angela E. Raber
July 31, 2024
4
out of
5
rating by Angela E. Raber
"*Competitive rates *Super helpful, friendly customer service *Willing to help with any questions, billing issues, or comments * Will go that extra mile for their clients *I've had a couple accidents occur and they consoled me and helped me thru everything *Just wish they were available 24/7 as one accident was at night * Definitely recommend their service"
We responded:
"Thank you Angela! We appreciate your business and taking the time to leave us a review! We take great pride in providing next level customer service so it's always nice to hear we are on the right track. We do have 24-hour- service but you will get a call center after business hours which I know is not always the same as an agents office you have a relationship with. Thanks again for your feedback. "
Erick Alvarado
July 10, 2024
5
out of
5
rating by Erick Alvarado
"Melinda Turek was very nice and helpful. I was helped in a timely manner."
We responded:
"Thanks for the review Erick! Melinda is coming up on 20 years with our office and is an amazing agent. We are so fortunate to have her on our Team. Thanks so much for your business. "
Carrie Lausmann
June 28, 2024
5
out of
5
rating by Carrie Lausmann
"They are amazing. Very nice and friendly, fast and efficient."
We responded:
"Thanks for the great review Carrie! We appreciate you taking some of your valuable time to let us know how we are doing. We enjoy working with you! "
Pamela Walker
May 3, 2024
5
out of
5
rating by Pamela Walker
"The staff is very nice and friendly. They’ve been very helpful whenever I’ve had a situation arise."
We responded:
"We appreciate the review and kind words Pamela. We have a dedicated hard-working Team. Thank you for allowing us to help you navigate the insurance world. We enjoy working with you. "
Jessica Szacik
April 29, 2024
5
out of
5
rating by Jessica Szacik
"Great customer service!! We have been with this company for 25 years."
We responded:
"Thanks for the Review Jessica! We enjoy working with you and Matt and appreciate your loyalty and many years of business. "
Joseph webber
April 25, 2024
5
out of
5
rating by Joseph webber
"Jason Hertel State Farm is amazing and super efficient, Riley was very helpful. I would highly recommend this office to anyone!"
We responded:
"Thanks for the great review Joe! We sure appreciate the kind words. Riley is an outstanding agent and takes great pride in taking care of our customers. "