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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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JeTaime Flores

October 1, 2025

5  out of  5
rating by JeTaime Flores
"Shayla and Nicole are both amazing Laura and helped so much today."
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Melba Cortez

October 1, 2025

5  out of  5
rating by Melba Cortez
"Everytime i called for something related to my Insurance the Staff/Agents are always friendly and accomodating. They helped in anyway they can. Thank you all for the excellent service"
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JakeNJulie Suppah

September 11, 2025

5  out of  5
rating by JakeNJulie Suppah
"EXCELLENT CUSTOMER SERVICE⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Jake and Julie! We take a lot of pride in our service so greatly appreciate the compliment, and your business. We enjoy working with you. "
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Neil McDaniel

September 10, 2025

5  out of  5
rating by Neil McDaniel
"We’ve been happy here for years."
We responded:
"Thanks so much for taking the time to leave us a review Neil. We greatly appreciate your business. "
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J J

August 28, 2025

5  out of  5
rating by J J
"Exceptional office staff. Always professional and helpful and kind. Would recommend. They insure all my things, car, truck, house, personal liability!"
We responded:
"Thanks for the great review JJ! We appreciate your business, vote of confidence, and recommendation. It means a lot. "
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Thijmen Samayoa

August 25, 2025

5  out of  5
rating by Thijmen Samayoa
"I love all of the Nicole's and one Jason as state farm"
We responded:
"Ha! Thank you Thijmen. Nicole is a fantastic agent! We are so thankful to have her on our team. Thanks for your loyalty and continued business. "
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Desiree Streeter

August 25, 2025

5  out of  5
rating by Desiree Streeter
"I've been with Jason Hertel - State Farm Ins in Madras, OR for 6 years. They've been the best insurance company that I've ever worked with. Everyone in the office have been so friendly & kind to work with and very responsive to your calls and questions. I truly do believe that they care about you and your situation from several personal experiences I've had with them, with the most recent one being a phone call. It was a very hard and troubling phone call for me asking why rates go up when I've never had a ticket or accident, and letting them know on my small fixed Social Security income I no longer could afford the insurance, and I have to search for a lower rate elsewhere. That thought really saddened me because I truly do like that office. Then Austin asked me if I'd like them to reevaluate my policy and rate. I never heard of that before, and said sure. So he had me sign a paper with my consent to have that done. The result totally shocked me. They brought my rate down $180. That was one of those moments you think, "Thats Too Good To Be True", but it was true and totally made my day. I was so happy I didn't have to find and leave this company for another. That rate decrease brought me pretty close to what it was when I first joined their office 6 years ago. They also offer a Medicare Medical Supplement Ins. that eventually I'd like to get, but just couldn't afford at the moment. I don't know if they carry other medical insurance, but it never hurts to ask. Overall, I think they are a great office with a Wonderful and Caring Team, and I would highly recommend them! Thank you Jason Hertel - State Farm Insurance! I greatly appreciate your service and all you've done for me!"
We responded:
"Thank you so much for the very thoughtful review, Desiree. Austyn is a great agent. We are always looking out for the best interests of our customers and are thankful for clients like yourself. Thanks for the opportunity and sticking with us, we appreciate your business. "
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Clarence Easterling

August 15, 2025

4  out of  5
rating by Clarence Easterling
"It took less than 15 minutes to switch insurance on different vehicles"
We responded:
"Thanks for doing business with us Clarence! "
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Gustavo Sierra

August 8, 2025

5  out of  5
rating by Gustavo Sierra
"Shayla help me out very knowledgeable and super helpful would recommend her for all your insurance needs"
We responded:
"Thanks for the review Gustavo! Shayla is a great asset to our team here at State Farm Madras! "
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Maria Diaz

July 28, 2025

5  out of  5
rating by Maria Diaz
"For me the best insurance love my insurance"
We responded:
"Thank you Maria! We appreciate you! "
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Central Oregon Ranch Services

July 25, 2025

5  out of  5
rating by Central Oregon Ranch Services
"Great service, friendly and helpful staff."
We responded:
"Thank you for the review! We aim to please :-) "
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Randy Roberts

July 25, 2025

5  out of  5
rating by Randy Roberts
"Good choice for insurance needs"
We responded:
"Thank you Randy - we appreciate that. "
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Kim Aksamit

July 24, 2025

4  out of  5
rating by Kim Aksamit
"Nice people"
We responded:
"Thank you Kim! "
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Amanda Davis

July 23, 2025

5  out of  5
rating by Amanda Davis
"Always so helpful and clear on all aspects of my policies! Been with the same branch since I was 15!"
We responded:
"Thanks for the review Amanda! We greatly appreciate your business and loyalty. "
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Dwight Roofe

July 23, 2025

5  out of  5
rating by Dwight Roofe
"Good insurance agent"
We responded:
"Thanks Dwight! We appreciate the vote of confidence :-) "
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Evan Johnson

July 23, 2025

5  out of  5
rating by Evan Johnson
"Riley was very professional and friendly during our conversation discussing policies and what would work best for me. Looking forward to continued business in the future."
We responded:
"Thanks for the review Evan! Riley is a great agent! Helping you protect what's most important to you, at a price you can afford, is a job we take seriously :-) "
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Lisa Johnson

July 22, 2025

5  out of  5
rating by Lisa Johnson
"Terrific team here! Super friendly and helpful, would recommend for any and all insurance needs."
We responded:
"Thanks for taking the time to review our business Lisa, that is exactly how we want our customers to feel :-) We greatly appreciate your business. Enjoy the rest of your summer! "
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Hailee Stites

July 22, 2025

5  out of  5
rating by Hailee Stites
"Very helpful when we needed to file a claim for our truck getting hit in our driveway while we were gone. Very friendly and did everything they could to help us out! ☺️"
We responded:
"Thank you Hailee! Glad we could help make the claim filing process as smooth as possible. We are here to help you with anything we can. We appreciate your business. "
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Misael Rubio

July 21, 2025

5  out of  5
rating by Misael Rubio
"really good insurance company. i really feel like a value costumer. always making sure everything is good with my claim!!"
We responded:
"Thank you for the review Misael! We do value you and your business so glad it comes through in our service. Thanks for the opportunity! "
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Jeanieo Jenks

June 30, 2025

5  out of  5
rating by Jeanieo Jenks
"Quick resolve for my parking lot bumper bash. Thanks to Agent Riley for thorough excellent service."
We responded:
"Glad to hear the claim went smooth Jeanieo! Riley is fantastic and part of a great team of agents here at State Farm Madras. Thanks for recognizing her efforts - we appreciate the review and your business. "
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jonathan gomez

June 23, 2025

5  out of  5
rating by jonathan gomez
"State Farm did a really good job helping me out with my claim. My agent and other employees as well were really kind and understanding of my situation thanks a lot I really appreciate the help!!!!"
We responded:
"Thanks for the review, Jonathon - much appreciated! Glad we were able to help on your claim. Have a great summer! "
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Cameron Rodriguez

June 11, 2025

5  out of  5
rating by Cameron Rodriguez
"Great place I’ve had State Farm for year and they have always taken care of me with any I need insurance for"
We responded:
"We appreciate you taking the time to recognize State Farm Madras, Cameron. Thanks for giving us the opportunity to take care of your insurance needs. Customer Service is a big deal! Have a great summer! "
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Kellie Lewis

May 9, 2025

5  out of  5
rating by Kellie Lewis
"State Farm Madras is amazing to work with! Super fast, responsive, and very kind people!"
We responded:
"Thank you Kellie! We appreciate you taking time to leave us a review! Thanks for giving the State Farm Madras team an opportunity to serve you! "
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Philip Wilson

May 3, 2025

5  out of  5
rating by Philip Wilson
"I'm continually amazed by the level of service I get from Jason Hertol State Farm. Definitely a cut above the rest!"
We responded:
"Thank you for the compliment Phillip! We really appreciate the review. Glad you are enjoying the service we provide, we have such a great team. Thanks for your business! "
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Katherine Poland

April 25, 2025

5  out of  5
rating by Katherine Poland
"The staff is always friendly and ready to help!"
We responded:
"Thanks so much Katherine! We have a great team here at Madras State Farm. Sure appreciate your business. Have a great Summer. "