State Farm® Insurance Agent Jason Hertel
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alicia Gooch
July 2, 2026
"Staff is always very helpful and quick with responses."
Leonel Barajas
June 23, 2026
"Amazing Customer Service!"
"Leonel, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jason Hertel’s Team—we are always here to help!"
Marie Heard
June 22, 2026
"Always Awesome"
"Thank you for your 5-star review, Marie! We appreciate your feedback and are pleased to know you have had positive experiences with State Farm Agent Jason Hertel’s Team. "
Amanda Couch
June 15, 2026
"Have been with this office since 2020. Always top notch, responsive service!"
"Thank you for the amazing review, Amanda! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. Thanks for your continued business. "
Katie
June 15, 2026
"Transfer insurance from traded in cars to new cars. Was easy and hassle free"
"Thanks for the review Katie! Great to hear your experience was easy and seamless. Have a great summer! "
Joseph Brisbois
June 3, 2026
"Staff are very helpful and nice when asking about things"
"Thank you so much for the 5-stars, Joseph! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jason Hertel’s Team anytime."
Joseph Brisbois
June 3, 2026
"Staff are very helpful and nice when asking about things"
"Thank you so much for the 5-stars, Joseph! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Jason Hertel’s Team anytime."
sydney mcelroy
June 1, 2026
"Great customer service, calm environment. Natalie and Melinda were amazing and were super helpful filling my first claim. Definitely will be coming back!"
"Thanks for the 5-star review Sydney! Natalie and Melinda are awesome agents and take pride in taking great care of our customers! Thanks for your business, and taking a few minutes to recognize them. "
Belia Castillo
May 21, 2026
"Thank you, Shayla for getting the answers I needed.
CS was effective and fast, also did some research to help satisfy my budget."
"Thanks for the 5-Star review Beila! Shayla is a great asset to our team of agents. We strive to provide the best service you can find. We appreciate the acknowledgement. "
Katrina Conner
May 20, 2026
"Shaylah and Austin were both super helpful today. Had to place a claim. They helped me by explaining and answering all my questions. Shaylah even called me back quickly when there was a question she needed answered. She took care of putting the claim in for me and having it sent to the shop. The best thing about all this, I didn’t have to wait on hold calling some 800 number and speaking to someone in another country that I can’t understand them. I just called straight to my insurance office here in town and it was handled in less than 30 minutes. This IS customer service at its finest. Love them!"
"Thank you for the amazing review, Katrina! It is truly the goal of our team to exceed expectations when it comes to providing customer service. Shayla and Austyn are a couple of great examples. I am glad to hear you had a good experience. Have a great summer. "
Keely Perry
May 13, 2026
"Great customer service, and saved me money."
"Thanks for the review, Keely! So glad to hear you appreciate our service and saving you money makes it even better! "
Dylan Trimble
May 11, 2026
"THANK YOU MELINDA!!!"
"Thanks for the review Dylan! We greatly appreciate it. I agree about Melinda! :-) She's been taking great care of our customers for over 20 years. "
Amanda Ward
May 5, 2026
"I have been with this office for years and absolutely love how personable everyone in the office is!"
"Thank you for the 5-Star review for our team Amanda! We appreciate your business and loyalty for so many years. "
Bobbie Reynolds
May 3, 2026
"They have always been courteous and helpful answering questions I have."
"Thanks for the great review, Bobbie. We appreciate it very much. "
Ruth Velasquez
May 1, 2026
"Staff is friendly and helpful."
"Hi Ruth, Thanks so much for taking the time to share your positive experience with our office. We appreciate your business. Have a great summer. "
Harry Holton
April 26, 2026
"It’s so nice to have someone you can call that’s an English speaking, easy to understand person and that we know, and they know us.
Appreciate you Jason Hertel and your team."
"Thank you Harry and Joni! We really appreciate your 5-star review and kind words; it means a lot to us! So glad we can provide you with the quality service you deserve! "
Thefranxx
April 24, 2026
"this area will always have the most important service"
Kody Edmondson
April 24, 2026
"Best customer service around. Home town help at its finest"
Mary Schmidt
April 23, 2026
"We needed home owners insurance and the process was extremely smooth and professional! Nichole did an outstanding job getting us taken care of!"
Adrian Frost
April 23, 2026
"Very pleasant to work with and very professional. She understood our situation because she Lives in the area. I would strongly recommend this person for all your insurance needs."
dre val
April 23, 2026
"Wonderful costumer service
10/10"
Sara Lockey
April 10, 2026
"Super friendly. Very easy to work with and understanding. Lowest rates I've found."
Karen orme
March 16, 2026
"MELINDA CONTACTED ME ABOUT AN UPCOMING POLICY CHANGE. SHE IS VERY PROFESSIONAL, INFORMATIVE AND HELPFUL. I LEARNED SOME THINGS THAT NEED ADDRESSING. MELINDA WAS RESPECTFUL AND KIND."
"Hi Karen, we appreciate the time you took to give us such a great rating! We're thrilled that Melinda left such a great impression! She is a fantastic agent and has been taking care of clients from our Madras State Farm office for 20 years! She is awesome :-) Thanks again. "
Jenni Burke
March 12, 2026
"We have entrusted all of our policies to Jason Hertel State Farm in Madras for nearly 15 years. He and his team are excellent! Home, auto, life, etc—they provide great coverage. All of his staff are professional & personable. The few times we’ve unfortunately had a claim, Jason and team have taken great care of us. I imagine you might be able to hunt down a lower rate online… but I wouldn’t risk it. Having a hometown agent who cares and a longstanding company like SF matters—they’re there for you when you need them most. Highly recommend!"
"Thank you Jenni! We are grateful and appreciate the time you took to leave us such a great review. We value your business and love working with you and your family. Our office and State Farm thank you for many years of loyalty - we don't take it for granted. Hope you are enjoying your new place! "
ryane dobkins
March 11, 2026
"Very nice and always answers my questions!"
"Hey Rayane, thanks for choosing us and leaving such a great review! We value your feedback and business. Hope you are having a great Spring. "